Find answers to common questions about our products and services.
Does ASH have a physical store?
Currently ASH is an online marketplace. We dont have an offline store yet.
Where does ASH source its perfumes from?
We source our perfumes only from exclusive brand importers officially authorised to distribute these brands in India. All our importers have given us the certificate of authenticity.
How can I contact the ASH team?
You can reach our customer support team through email or phone for order assistance, product queries and fragrance recommendations. Email: contact@arabicscenthouse.com Phone: 9930006341
Why does the packaging sometimes look different from online images?
Brands may update their packaging, labels or box designs from time to time. Packaging can also vary between batches, while the product remains original and authentic.
Can the ASH team recommend a perfume for me?
Yes. Share your fragrance preferences, budget and occasion with our team, and we will help you find suitable options.
What factors affect how a perfume smells and lasts?
A perfume’s smell and performance can vary based on your activity of the day, skin chemistry, weather, fragrance concentration, number of sprays, application area and storage conditions.
Does ASH deliver across India?
Yes. We deliver across India to all serviceable PIN codes.
How long does delivery usually take?
The delivery depends on the location of delivery. It usually takes us 4-5 days. Orders which are placed during the weekends or public holidays are processed the next working day, so the delivery may take upto 7 days.
