Arabic Scent House offers a transparent and fair return and cancellation process.
Please shoot a video while opening the package for the seamless refund/return process.
1. CANCELLATION
- Pre-shipping: Cancel via ‘My Orders’ or contact support.
- Post-shipping: Cancellation accepted upon return receipt.

2. RETURNS
Returns are accepted if:
- The item is unused, sealed, and in original packaging
- The item is damaged, defective, or incorrect

3. RETURN PROCESS
Submit a return request via account, help center, or email. Include order ID, issue description, and photos if applicable.

4. REFUND TIMELINE
Refunds are initiated within 2 business days of return approval:
- Prepaid orders: Refund to original payment method.
- COD: Bank transfer after receiving details

5. NON-RETURNABLE ITEMS
- Used or opened products
- Clearance sale items (unless defective)
- Hygiene-sensitive goods

6. FREE GIFTS
Must be returned along with original product.